The bottom line is if your customers don’t understand WHY your customers are buying from you, how will you ensure that they KEEP buying from you ?
Telestar Marketing is a business to business inside sales company. We create customized business sales and telemarketing programmes that generate results.
Telestar Marketing is a business to business inside sales company which provides customized telemarketing services to meet our clients’ needs. It is far less expensive to retain an existing client than to acquire a new client. For this reason, customer satisfaction surveys are imperative to understanding how to retain existing clients.
In order to retain a client, a company must ask the following questions:
- Why do your customers buy from your company?
- What are buying decisions based upon and what is important to your customers?
- Are your customer’s needs being met by your current product or service offering?
- Are you maximizing the relationships with your current customers?
- Are your customers’ expectations being met?
We ask these questions and provide the in- depth answers to our clients to ensure the highest retention rate to our clients. We help our clients gather the information necessary to grow their business and maintain their competitive edge in the marketplace using our telemarketing services.
Why should you outsource this function? Simply because the customer will be more open in sharing their thoughts, suggestions and feedback with an outside firm than they would be with your employee with whom they have an established relationship.
A telephone customer survey provides greater validity and integrity in the results due to the fact that the sampling process can be controlled. Probing open -minded questions can be asked to customer via a one – on – one conversation over the the phone. Information can be collected regarding the thought process of your customers in making their buying decisions. Competitive data can be captured regarding your competitors as well as the authenticity of your company’s differentiating factors in the marketplace.
KNOWLEDGE IS POWER. Customer satisfaction surveys can measure opinions, satisfaction, attitudes and the level of your customers.
We would welcome the opportunity to increase your profitability by reaching more prospects.